Director, Retail Store

With a vision to be a memorable farm to table experience filled with real dairy and experiential learning for families across the United States that creates a lasting connection to dairy, The Creamery is a unique agritourism destination in Southern Utah. With annual visitors of more than 500,000 the retail store director will be tasked with creating a lasting experience for guests and developing a team who can help drive the vision through our retail store that includes the Creamery Parlor and the Creamery Kitchen. The ideal candidate has extensive retail leadership experience, is motivated by the challenges of a startup and embraces the opportunity to build a brand into a memorable experience that drives return traffic.

Job Duties and Responsibilities:

Store Management

• Lead a culture of hospitality at The Creamery, including the Creamery Parlor and the Creamery Kitchen
• Drive the development and growth of the brand to become synonymous with an agritourism destination in the western United States
• Create experiences at every level of the store — retail, Creamery Parlor, Creamery Kitchen and the experiential room — that enhance The Creamery brand
• Provide strategic direction and leadership for the leadership team comprised of food service, retail and marketing
• Develop, communicate and maintain policies, procedures and tools that foster superior customer service
• Ensure staff is trained in executing and maintaining merchandise display standards and understanding the impact on sales and profit
• Monitor sales, pricing, merchandising programs, retail trends and activity
• Manage financial performance through the oversite of key performance indicators

• Recommend and implement pricing strategies to ensure profitability
• Identify and recommend approaches for achieving sales goals and minimizing shrinkage
• Monitor sales activities to ensure customers receive satisfactory service and quality goods
• Maintain accurate records of purchases, sales, and requisitions and review store reports to identify areas of waste
• Ensure that all store personnel are demonstrating excellent customer service; evaluate and take care of problems with employees and customers
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties and skills required. Other duties may be assigned as required.